Complaints (Accounting & Tax)

Complaints Policy

Hunter Partners is committed to providing a high quality, professional service. However, we recognise that at times clients, staff or other stakeholder’s expectations may not be met.

Hunter Partners believes in the importance and benefits of a complaints process that is free from the fear of retribution. Our policies and procedures regarding complaints and disputes are readily available (when requested), and are accessible to clients, staff and other stakeholders.

We will ensure that all complaints and disputes are dealt with in a timely, confidential manner.

If a client, staff or other stakeholder is unsatisfied, they may obtain a complaint form by calling Hunter Partners on 07 4723 1223 and advising you wish to make a complaint. Upon receiving your name and contact details we will email you a complaints form.

If Hunter Partners are unable to satisfactorily resolve the matter with you, you then have the option of lodging a complaint with the Institute of Public Accountants (IPA), Australian Securities Investment Commission (ASIC) or the Tax Practitioners Board (TPB). We can provide advice on how to access these external organisations.